Your order is prepared and shipped within 24 to 96 business hours after payment is confirmed. After that, delivery takes 7 to 14 business days, depending on your location. Shipping is free across the US.

Yes. As soon as your package ships, we email you the tracking number with a link to follow every step. Please also check your spam and promotions folders.

During the first 24 to 72 hours, yes. Some items in our catalog are imported, and detailed tracking only appears once the package enters the country. If there's no update for more than 7 days, contact us and we'll open an inquiry with the carrier.

That's normal. Orders with different items may ship in separate packages, with different tracking numbers and delivery times. Nothing was forgotten — the second item is on its way.

If the order hasn't shipped yet, yes. Write to us as soon as possible with your order number and the correct address.

Yes, to all 50 states, with free shipping and no minimum order. Remote areas may take a little longer.

No. Every order ships in plain packaging, with no brand, image or description of the contents. Whoever receives it just sees an ordinary package.

Discreetly, with no mention of the type of product. Nothing on your statement reveals what you bought.

No. It's a personal wellness product. It does not diagnose anything and does not replace evaluation, treatment or advice from a healthcare professional.

In these cases, talk to your doctor first. The same applies if you've had recent surgery or have an IUD, pacemaker or electronic implant. If you feel pain, irritation or bleeding during use, stop and seek medical care.

It depends on each person and, above all, on consistency. The device was designed precisely to fit into your routine and be easy to keep up. Results vary and are not guaranteed.

Yes, AlovaPulse is IPX7 rated. Clean it with warm water and mild soap or a silicone-safe toy cleaner. Never use alcohol, solvents or silicone-based lubricants — they damage the material.

It runs below 40 dB, quieter than a whispered conversation.

With the USB cable included in the box. Always use the original cable — third-party chargers can damage the battery and void the warranty.

All major credit and debit cards. The available options are shown at checkout.

No. Orders ship only after payment is confirmed.

Most often because the payment was declined by the bank or flagged by fraud screening. Check with your card issuer and try again, or use a different card. If you were charged, the amount is refunded automatically.

You're covered by Alova's 30-day satisfaction guarantee. For hygiene reasons, opened intimate products don't need to be sent back — we'll sort it out without you having to return anything.

Refunds are issued to your original payment method. They usually appear within 5 to 10 business days, depending on your bank.

Contact us the same day with photos or a short video showing the problem and your order number. We'll send a replacement at no cost or give you a full refund — your choice. Our warranty against defects lasts 90 days.

No. When a physical return is needed, return shipping is on us.

No. Alova operates 100% online, serving customers across the US through our official website, byalova.com.

No. We sell exclusively on byalova.com. Products listed on other channels are not covered by our guarantee and may be counterfeit.

Yes. The store is operated by a duly registered company, and our business details can be requested at any time by contacting our support team.

Monday to Friday, 9 AM to 6 PM. Saturdays, 9 AM to 1 PM. Outside those hours, leave a message and we'll reply during the next business period.